Shipping policy

 

How is shipping calculated?

FitWay utilizes pre-calculated shipping rates based on your location and the weight of the item being shipped. FitWay offers free shipping on certain higher ticket items, including but not limited to racks, functional trainers, and cardio equipment.

Who can I contact if I have questions about my order, or the shipping process?

Email: hello@fitwayequip.com

Phone: 204-560-2587

The Item I purchased was listed as Free Shipping, why is there additional shipping fees?

FitWay’s free shipping offers cover a percentage of your purchase to cover shipping charges. These percentages cover most major cities and bedroom communities around those major cities in Canada. If shipping to a location outside of the typical routes and service area of our carriers’ additional charges may apply.

Should you live in an area outside of these coverage areas, FitWay will obtain a shipping quote and contact you directly to see how you’d like to proceed. If you would like to find out whether your order qualifies for free shipping, please contact us prior to placing the order.

How fast will my order be shipped?

If your item is in stock and placed before 1pm, it is likely it will leave our door that same day. Please note that larger items, such as functional trainers may take longer because we need to coordinate having the item put on a pallet.

I received a tracking number but it’s not showing any information.

Once you receive a tracking number it means your item is packed, labelled and ready to be picked up by a carrier. You will not get specific updates until the carrier picks up the package, so please check back in about 24 hours and you should have more information. In addition, please be aware that carriers pick up Monday-Friday, so if you receive tracking info late Friday or on the weekend there won’t be any updates until Monday.

I only received 1 of 2 boxes, does this mean that the other part of my shipment has been lost?

No, sometimes even when the packages are picked up at the same time, they will get separated at the shipping facility. Most of the time the remaining package will arrive the following business day.

How do I return my order once it’s been shipped to me?

Orders can be returned up to 14 days after arriving to you. For larger items we may require a re-stocking fee, or if shipping costs are high due to being in a remote area, we may refund you minus the cost of shipping. Once you confirm that you’d like to return your item, we will send you a return label and book a pickup for a courier to come to your home and collect the item. If courier pick up is not available in your area, then you may be asked to drop off at the nearest shipping depot.

How does it work if I order a large item, such as a functional trainer? Will it be brought into my house?

Cardio machines and home gyms are sent on a pallet using LTL services. This service DOES NOT include bringing the item into your home. The shipping company will call you to make an appointment to deliver the item, to ensure you are home to receive it, but then the customer is responsible for handling it from there.

Do you ship to remote areas?

We try our best to serve all of Canada, but please be aware that it may take us some extra time to find a shipping company that will work for your location. In addition, depending on the cost of shipping we may need to collect additional fees. If this is the case a FitWayrepresentative will obtain an accurate shipping quote and provide you an updated cost prior to completing your order. In rare cases where the shipping cost far exceeds the cost of the item, FitWay reserves the right to cancel your order within 48 hours.